Clear steps for returns, refunds, and order issues.
This Return & Refund Policy explains how to contact Corvenoa™ about a return, damaged or incorrect item, refund request, or other after-sales issue.
Please contact our customer-support team before sending any merchandise back. Return instructions and the applicable return destination will be provided after the request has been reviewed where applicable.
Start by contacting our customer-support team
Return eligibility depends on the circumstances of the order, the reason for the request, the product involved, and the applicable store terms.
Please do not send merchandise back without first contacting Corvenoa™ customer support.
Our team will review the information you provide and, where the request is eligible, explain the applicable next steps.
Receiving a return request does not automatically mean that the request has been approved.
Include the information we need to review your request
Providing complete information in your first message can help us understand the request more efficiently.
Order Number
Include the order number associated with the purchase.
Checkout Email
Include the email address used when the order was placed.
Reason for the Request
Briefly explain why you are requesting a return, refund, replacement, or other assistance.
Photos Where Relevant
For damaged, incorrect, incomplete, or product-condition concerns, clear photos may help us review the issue.
Wait for return instructions before shipping anything.
If a return is approved, our customer-support team will provide the applicable return instructions and return destination.
The registered business address shown on this website is not automatically our return warehouse address.
Merchandise sent to an address that was not provided or approved for the applicable return may create delays or make the return more difficult to process.
Keep the product and included items together.
Until your request has been reviewed, please keep the product, included accessories, components, and other relevant items associated with the order.
Depending on the nature of the request, our team may ask for additional information about the condition of the product.
Follow the instructions provided for your approved return.
Return procedures may vary depending on the reason for the return, destination, product, and circumstances of the order.
Where return-shipping instructions or applicable charges are relevant, they will be addressed as part of the return process.
Tell us what happened and include clear details
If your order arrives damaged, incorrect, incomplete, or with another product-related problem, contact us with the information needed to review the issue.
Order Information
Include your order number and the email address used at checkout.
Description
Explain what is damaged, missing, incorrect, or otherwise different from what you expected.
Product Photos
Clear photos can help our team understand the product condition or issue.
Shipping Package
Where relevant, photos of the outer packaging, shipping label, or parcel condition may also be useful.
Approved refunds are processed through the applicable payment process
Refunds are issued only where a refund has been approved under the applicable circumstances and store terms.
Review
We review the request and the information provided before determining the applicable resolution.
Approval
If a refund is approved, we will proceed according to the payment and refund process applicable to the original transaction.
Payment Provider Processing
After a refund is issued, your bank or payment provider may require additional time before the funds appear in your account.
Refund Status
If you have a question about an approved refund, contact us with your order number and checkout email.
Banks and payment providers may need additional processing time.
A refund may not appear immediately after it has been issued.
The time required for a refund to appear in your account can depend on the bank, card issuer, payment provider, payment method, and other processing factors.
If a refund has already been issued but is not yet visible, your payment provider may be able to provide additional information about its processing timeline.
The available resolution depends on the order issue.
In some situations, a replacement or another resolution may be considered depending on the product, circumstances, and available options.
Please contact our team before taking any return action.
Contact us before requesting an exchange.
Exchange availability may depend on the product, inventory, destination, and circumstances of the request.
Our customer-support team can explain the available options after reviewing your order.
Contact us as soon as possible
If you need to request an order change or cancellation, contact our customer-support team promptly.
Once an order has entered processing, fulfillment, or shipment, changes or cancellation may no longer be possible.
Submitting a change or cancellation request does not guarantee that the request can be completed.
If an order can no longer be changed or cancelled, other applicable options may be discussed after delivery where appropriate.
How to contact us about your request
Include your order number, checkout email, a brief explanation of the request, and relevant photos where appropriate.