Clear shipping information, from checkout to delivery.
This Shipping Policy explains how Corvenoa™ handles order processing, shipment updates, tracking, delivery questions, address issues, and other shipping-related matters.
Shipping options, charges, and other applicable delivery information are shown during checkout where available.
What happens after you place an order
Orders may go through payment review, order verification, preparation, and fulfillment before they are handed to the applicable carrier or logistics provider.
Processing time may vary depending on order volume, product availability, payment authorization, fulfillment requirements, weekends, holidays, or other operational factors.
Once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.
If you need to request a change, contact our customer-support team as soon as possible.
Delivery options & shipping charges
Available shipping methods and applicable charges, where offered, are shown during checkout.
Shipping Method
The shipping methods available to you may depend on destination, order contents, carrier availability, and current store configuration.
Shipping Charges
Where shipping charges apply, the applicable amount will be shown during checkout before you complete your purchase.
Delivery Estimates
Any delivery estimate shown during checkout or tracking is an estimate and may be affected by carrier, customs, weather, regional logistics, or other factors.
Destination Availability
Shipping availability may vary by country, region, address type, product, or carrier service.
Follow your shipment after dispatch.
When tracking information is available, it may be provided after your order has been dispatched.
Carrier tracking systems may require time to display the first scan or subsequent movement updates.
If your tracking information does not update immediately, this does not necessarily mean the shipment has stopped moving.
Some delays may occur outside our direct control.
Carrier congestion, weather, public holidays, customs, regional transportation conditions, address issues, or other logistics events may affect delivery progress.
If your shipment appears delayed, review the latest tracking information first.
Tracking may not update at every stage.
Packages may move between facilities without receiving a visible scan at every point in transit.
Temporary gaps between tracking updates can occur during normal carrier operations.
Please review your address carefully
Customers are responsible for providing complete and accurate shipping information during checkout.
Please review your recipient name, street address, apartment or unit number where applicable, city, postal code, region, and other required delivery information before completing your order.
If you notice an error after placing your order, contact us as soon as possible.
Once fulfillment or shipment has begun, we may not be able to update or redirect the delivery address.
Tracking says delivered, but you cannot find the package?
First, review the carrier tracking details and check common delivery locations around your address, including entrances, mail areas, reception points, porches, or other safe locations.
You may also wish to check with other household members, building staff, or neighbors where appropriate.
If the package still cannot be located, contact our customer-support team with your order number and available tracking information.
Damaged, incorrect, or incomplete deliveries
Contact us if your order arrives with a delivery or product-related issue.
Include Your Order Number
This helps us identify the applicable purchase and review the order details.
Explain the Issue
Tell us whether the item is damaged, incorrect, incomplete, or affected by another order-related problem.
Provide Clear Photos
Photos of the item can help our team better understand the condition or issue being reported.
Keep Packaging Details
Where relevant, photos of the shipping package or carrier label may also be useful.
Customs & cross-border delivery
International shipments may be subject to customs processing, import requirements, inspections, or other procedures applicable in the destination country or region.
These processes may affect delivery timing.
Additional charges may depend on the destination.
Where duties, taxes, import charges, or similar fees apply, the treatment of those charges may depend on the destination, order, checkout arrangement, and applicable local rules.
Any amounts collected during checkout will be shown where applicable.
What happens if a shipment cannot be delivered
A carrier may return a package when delivery cannot be completed.
This may occur because of an incomplete or incorrect address, unsuccessful delivery attempts, refusal, carrier restrictions, or other delivery-related circumstances.
If tracking shows that your shipment is being returned, contact our customer-support team with your order number and tracking information.
The available next steps will depend on the circumstances of the order and shipment.